Is it possible to buy a perpetual license for ZeyOS ?

No. ZeyOS is only offered as Software-as-a-Service (SaaS). This model not only is easy on our customer's IT budgets, as the license fees are equally distributed over the time of usage, but also ensures that our customers always profit from the newest developments regarding ZeyOS .

Which payment methods are accepted?

We accept American Express, Visa and Mastercard.

Is there a cancellation period for ZeyOS ?

Being a pay-as-you-go service, ZeyOS basically has no cancellation period whatsoever. You can cancel your subscription at any time on a monthly basis. This means, in case you cancel your subscription you are only billed for the current outstanding month.

When and how am I charged for ZeyOS ?

You will receive your invoice at the end of each month. The amount payable is based on the number of active users and the corresponding package. This way you only pay for what you actually use.

Can I get a trial for ZeyOS Premium?

ZeyOS Pro and Premium allow you to use the ZeyOS API, in the free version you can call up to 10 API scripts per day so you can test the API for your project.

Is there a limitation on storage?

Depending on your edition

Are there special prices for universities or non-profit organizations?

Yes, we do! Please contact our sales team for an individual offer. Send an e-mail to sales@zeyos.com.

Are there sign up or termination fees?

No. All you have to pay for ZeyOS are your monthly subscription fees. If you want to terminate your ZeyOS platform, all you are left paying for is the current month - after this you have no obligations whatsoever. There are also no sign up fees when you order your platform. Apart from subscriptions, we will only charge for additional services, like customization or dedicated support - but we will always inform you before any additional costs arrise.

Where do I get support for training in and customizing ZeyOS ?

Here with us! Our service team will support you with all your questions regarding the planning and realization of your project. We also offer training sessions – personally or via web cast. Moreover, we will help you find a competent ZeyOS partner close to your location.

Is ZeyOS customizable? Do you assist with customizing services?

We see ZeyOS as platform which provides all the basic tools and functions every company needs. However, every company is different and may be be dependent on their very specific processes. For this reason, we place a high focus on customization. You can customize almost all aspects of ZeyOS using iXML - a versatile, XML-based programming language, which was developed exclusively for the use of ZeyOS . We also offer development in the brand-new language Zymba which combines the power of PHP and JavaScript and is perfectly suitable for ZeyOS .

By using those tools, you can adapt your ZeyOS platform without modifying ZeyOS 's program source code. iXML is an imperative, dynamically-typed and XML-based programming language and includes several functions especially for business applications, such as creating different output formats (e.g. PDF) or executing database queries. iXML applications can be called and embedded at different locations within ZeyOS , either directly as a web service, as a menu entry or event-driven when an object is created or modified in ZeyOS .

Especially people with IT-background will love this solution, as it offers a wide range of customizing possibilities. In case you do not want to bother yourself with customization or you need support in the initial phase, our service team is always ready to assist you.

Which languages are supported by ZeyOS ?

Currently, ZeyOS supports the following languages:

• English
• German
• Spanish

More translations will come shortly

If you want to contribute your own translation, feel free to contact our support team at http://zeyos.com/support.

Can I set a specific time zone for ZeyOS ?

You can change the time zone of your ZeyOS platform at any time in the general settings.

Is it possible to recover my platform from backup, in case I mess up some of my data?

We continuously create backups of all our platforms and keep them in storage for one week. If you want us to restore one of your backups, please contact our support team at http://zeyos.com/support. Please note that such procedures are not free and we will charge you with our regular service fees.

Does ZeyOS work on mobile devices?

ZeyOS runs on all popular tablet computers such as iPad or Android devices. You don't need to install any special software, just the web browser on your device. Additionally, we also offer a ZeyOS App which will provide you with the most important tools for convenient mobile usage of your platform.

I have a question that is not listed here. How can I contact you?

We're constantly working on improving ZeyOS to provide efficient solutions for your business needs. Therefore, we always welcome your feedback and suggestions. Please create a ticket in order to state your request.